Shipping policy
At Norfin USA, we're committed to getting your gear to you quickly and safely.
Order Processing
Orders are typically processed within 1–2 business days. During peak periods, holidays, or the ice fishing season, processing may take up to 3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you'll receive a shipping confirmation email with tracking information.
Shipping
Delivery estimates begin once your order has shipped and are provided by the shipping carrier. Delays caused by weather, carrier operations, holidays, or other circumstances beyond our control are not guaranteed and are not the responsibility of Norfin USA.
Free Shipping
We offer FREE Standard Shipping on qualifying orders of $99.99 or more within the contiguous United States.
Oversized products, promotional exclusions, or remote delivery locations may not qualify for free shipping.
Alaska, Hawaii & U.S. Territories
Additional shipping charges and longer transit times may apply. Shipping costs are calculated during checkout.
Tracking
Once your order ships, you'll receive a tracking number by email. Please allow up to 24 hours for tracking information to become available.
Some orders may ship in multiple packages.
Incorrect Shipping Address
Please verify your shipping address before placing your order. Norfin USA is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information. If your order has not shipped, contact us as soon as possible and we'll do our best to update your address.
Lost, Stolen or Damaged Packages
If your package is lost, delayed, or arrives damaged, please contact us as soon as possible. For damaged shipments, please keep the original packaging and take photos before opening or using the product so we can assist with a carrier claim or replacement.
Refused Deliveries
Orders refused by the customer or returned due to an incorrect shipping address may be subject to return shipping charges, which may be deducted from the refund.
Questions?
If you have any questions about your shipment, we're happy to help.