WELCOM TO NORFIN USA HELP CENTER
Here you'll find answers to our most commonly asked questions about ordering, shipping, returns, warranty, sizing, product care, and more.
Orders & Payment
Most orders are processed within 1–2 business days. During peak periods, including holidays and the ice fishing season, processing may take up to 3 business days.
Yes. We offer FREE Standard Shipping on qualifying orders of $99.99 or more within the contiguous United States.
If your order has not yet been processed, we'll do our best to accommodate your request. Please contact Customer Care as soon as possible.
We accept most major credit cards.
You'll receive an order confirmation email shortly after placing your order. Please check your spam or junk folder if you don't see it.
Shipping
All orders are shipped from our warehouse in Minnesota, USA.
Yes. We offer FREE Standard Shipping on qualifying orders of $99.99 or more within the contiguous United States.
Currently, Norfin USA ships within the United States only.
Yes. Additional shipping charges and longer
transit times may apply.
Once your order ships, you'll receive a
shipping confirmation email with your tracking number.
Please check around your property, with
household members, and nearby neighbors. If you're still unable to locate your
package, contact Customer Care and we'll gladly help work with the carrier.
Please notify us within 5 days of delivery
and include photos of both the shipping box and the damaged product.
Returns & Exchanges
Eligible items may be returned within 30
days of delivery.
Customers are responsible for return shipping unless we shipped the wrong item, the item arrived damaged, or the return has been approved as a manufacturing defect under our Warranty Policy.
Yes. We offer one complimentary size
exchange on eligible items, subject to availability.
No. Please try on footwear indoors on a clean, dry surface. Boots showing signs of outdoor use cannot be returned unless approved under our Warranty Policy.
Yes. Every returned item is inspected
before a refund or exchange is approved.
No. Returned merchandise must be clean,
unused, odor-free, and free from pet hair, dirt, stains, smoke, perfume, or
other signs of use.
Yes. Orders placed between November 15 and December 24 may be returned through January 31, provided they meet all return
requirements.
Warranty
Our 1-Year Limited Warranty covers manufacturing defects in materials and workmanship under normal, intended use.
Normal wear and tear, UV fading, punctures, cuts, abrasion, improper care, accidental damage, and damage caused by chemicals or misuse are not covered.
Yes. Proof of purchase is required for all warranty claims.
Depending on the issue, Norfin USA may repair the product, replace it with the same or comparable model, or issue store credit at our discretion.
Boots & Footwear
Yes. All Norfin boots are fully waterproof. Refer to each product page for model specific features.
Temperature ratings vary by model and are intended as general performance guidelines rather than guaranteed comfort temperatures. Actual performance depends on many factors, including activity level, circulation, weather conditions, wind, moisture, and the socks being worn. It is the user's responsibility to evaluate conditions and select footwear appropriate for the environment.
For the best performance, avoid overheating your feet before prolonged exposure to extreme cold. Wearing insulated boots for extended periods in warm environments such as driving a heated vehicle—can cause perspiration to build up inside the boot. When you later step into freezing temperatures, that trapped moisture can reduce insulation efficiency and cause your feet to feel cold more quickly. If needed, allow your boots to air out and change into dry socks before extended cold-weather use.
Please refer to our Size Guide before ordering. If you're between sizes or plan to wear heavy winter socks, we recommend sizing up.
Remove the liners. Allow boots to air dry naturally after each use. You can use boot dryer for liners only. Avoid direct heat sources and follow our Product Care guide.
Float Suits
No. Norfin float suits provide flotation assistance but are not Coast Guard approved personal flotation devices (PFDs).
Yes. Whenever required by law or conditions, always wear a properly fitted Coast Guard-approved life jacket.
Norfin Ice Fishing Suits are designed to provide exceptional warmth in cold-weather conditions. Temperature ratings, where provided, are intended as general performance guidelines rather than guaranteed comfort temperatures. Actual comfort depends on factors such as activity level, wind chill, humidity, layering, physical condition, and the amount of time spent outdoors. It is the user's responsibility to evaluate weather conditions and dress appropriately for the environment.
For the best performance, wear moisture wicking base layers and avoid overheating before prolonged exposure to extreme cold. Spending extended time in heated vehicles, shelters, or other warm environments while wearing insulated clothing can cause perspiration to build up inside your layers. When you return to freezing conditions, that trapped moisture can reduce insulation efficiency and make you feel cold more quickly. If possible, ventilate your clothing, remove excess layers when active, and change into dry clothing if it becomes damp.
Rainwear
Yes. Our rainwear is built with waterproof
and breathable membrane technology for demanding outdoor conditions.
Yes. All current Norfin
waterproof outerwear—including rainwear and ice fishing suits—uses PFAS-free
DWR technology without compromising waterproof performance.
Use this text to answer questions in as much detail as possible for your customers.
Product Care
Only when necessary. For most users, washing once or twice per season is sufficient.
No. Fabric softeners can reduce the effectiveness of waterproof and breathable membranes.
Apply a quality DWR treatment designed for waterproof outdoor apparel when water no longer beads on the surface.
Dealer & Pro Staff
Purchase directly from NorfinUSA.com or through one of our authorized dealers.
Please contact us.
Please contact us.