To qualify for a return, items must be:

• Returned within 30 days of
  delivery
• Unused and unworn
• In clean, like-new condition
• Free of dirt, mud, stains, pet hair, odors (including smoke or perfume), and other signs of use
• Returned with all original tags attached
• Returned in the original packaging whenever possible
• Accompanied by proof of purchase

All returned merchandise is inspected upon receipt before a refund or exchange is approved. Products that do not meet these requirements may be refused or returned to the customer.

Returns that arrive damaged due to insufficient packaging may not qualify for a full refund. We recommend using the original packaging whenever possible.

Please try on boots and footwear indoors on a clean, dry surface before deciding whether to keep them. Footwear showing signs of outdoor use—including dirt, mud, scratched soles, gravel marks, excessive creasing, or other wear—cannot be accepted for return unless the issue is determined to be a manufacturing defect covered under our Warranty Policy.

Unless the return is the result of our error or an approved warranty claim, customers are responsible for return shipping costs.

Norfin USA will provide prepaid return
shipping only when:

• We shipped the incorrect item.
• The product arrived damaged
  during shipping.
• The return has been approved as
  a manufacturing defect under our Warranty Policy.

We recommend using a trackable shipping service, as Norfin USA is not responsible for returns lost during transit.

Need a different size? We're happy to exchange eligible products for another size, subject to availability. Once we receive and inspect your returned item, we'll ship the replacement item to you at no additional shipping charge (one complimentary outbound shipment for a size exchange). If the requested item is unavailable, we'll issue a refund instead.

• Products showing signs of use
• Clearance or Final Sale items
• Gift cards
• Products damaged through misuse, accidents, or improper care
• Products missing original components or accessories
• Customized or personalized items

Orders placed between November 15 and December 24 may be returned through January 31, provided they meet all other return eligibility requirements.

Once your return has been received and inspected, we'll notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–7 business days.
Original shipping charges are non refundable unless the return resulted from our error.

Norfin USA reserves the right to refuse returns that do not meet the conditions outlined in this policy.

Products returned in unsanitary condition or showing evidence of significant wear, outdoor use, pet hair, smoke, perfume, or other odors may be returned to the customer without refund.