Orders are typically processed within 1–2 business days.

During peak periods, including holidays and the ice fishing season, processing
may take up to 3 business days.

Orders placed on weekends or holidays will be processed on the next business
day.

Once your order ships, you'll receive a confirmation email with tracking
information.

Shipping options and delivery estimates are
displayed during checkout based on your location.

Delivery times begin once your order has been shipped, not when it is placed.

Estimated delivery dates are provided by the shipping carrier and are not
guaranteed. Delays caused by weather, carrier operations, holidays, or other
circumstances beyond our control are not the responsibility of Norfin USA.

Norfin USA offers FREE Standard Shipping on
qualifying orders of $99.99 or more within the contiguous United States.

The free shipping threshold may change during promotional events or special
offers.

Oversized products or remote delivery locations may not qualify for free
shipping.

Additional shipping charges and longer
delivery times may apply for orders shipped to Alaska, Hawaii, Puerto Rico, and
other U.S. territories. Shipping costs are calculated during checkout.

Once your order ships, you'll receive a
shipping confirmation email with your tracking number. Please allow up to 24
hours for tracking information to become available.

Some orders may ship in multiple packages.

Please verify your shipping address before
completing your order. Norfin USA is not responsible for delays, additional
shipping costs, or lost packages resulting from incorrect or incomplete
shipping information provided during checkout. If your order has not yet
shipped, please contact us immediately and we'll do our best to update your
information.

If your package appears to be lost,
delayed, or marked as delivered but cannot be located, please contact us. We'll
gladly assist you in working with the carrier to help resolve the issue.

If your package arrives visibly damaged,
please take photos of both the package and the product before opening or using
it. Report any shipping damage within 5 days of delivery so we can quickly
assist with a replacement or carrier claim.

Orders refused by the customer or returned
due to an incorrect shipping address may be subject to return shipping charges,
which may be deducted from the refund.