Norfin USA warrants its products to the
original retail purchaser against defects in materials and workmanship for one
(1) year from the date of original purchase.


This warranty applies only to products purchased from Norfin USA or an
authorized Norfin dealer.


A valid proof of purchase is required for all warranty claims.

This warranty covers manufacturing defects
only and does not guarantee the product against damage resulting from normal
use, accidents, misuse, or environmental conditions.

• Defective stitching or seam construction
• Broken or defective zippers due to manufacturing
• Premature separation of bonded materials caused by manufacturing defects
• Waterproof membrane failure resulting from manufacturing defects
• Defective hardware, buckles, snaps or closures
• Sole separation caused by manufacturing defects
• Material defects that affect the product's intended performance

• Normal wear from regular use
• Abrasion or scuffing
• Punctures, cuts or tears
• Damage caused by hooks, knives, augers or sharp objects
• UV fading, discoloration or cosmetic changes
• Damage caused by chemicals, fuels, insect repellents or solvents
• Damage resulting from improper washing or drying
• Mold, mildew or odors
  Damage
  caused by pets or wildlife
• Damage resulting from modifications or unauthorized repairs
• Commercial or rental use
• Damage caused by neglect or improper storage

Submitting a warranty claim is simple. Go to Refund & Exchange form and submit your claim.

Our team will review your claim and
typically respond within 3–5 business days.

Additional photos or inspection of the product may be requested before a final
determination is made.

Some warranty claims require the product to
be returned for inspection.

If requested, please do not send your product until instructed by our customer
service team.

Products returned without prior authorization may be refused.

If your claim is approved, Norfin USA may,
at its sole discretion:

• Repair the product
• Replace the product with the same model
• Replace it with a comparable product if the original model is no longer available
• Issue store credit equal to the current value of the product

Whenever practical, we may choose to repair
a product instead of replacing it to extend its useful life and reduce waste.

Replacement products do not extend or restart the original warranty period.

If a manufacturing defect is confirmed,
Norfin USA will cover the cost of shipping the repaired or replacement product
back to you.

Customers are generally responsible for shipping products to our warranty
facility unless otherwise authorized by Norfin USA.

This warranty applies only to the original
purchaser and is non-transferable.

Norfin USA reserves the right to determine whether a product qualifies for
warranty coverage after inspection.

Products purchased through unauthorized sellers, online marketplaces,
liquidation sales, or second-hand sources may not be eligible for warranty
coverage.

Norfin USA reserves the right to update
this Warranty Policy at any time without prior notice.