• FREE SHIPPING ON ALL USA ORDERS OVER $50

Have questions?

Get answers to some common questions.

  • What is your return policy?
    All orders can be returned or exchanged within 30 days from the date of purchase.
  • How do I return/exchange my order?
    Send an email to usa@luckyjohn.info with your order number and account information. Please indicate whether you’d like to return or exchange your item.
  • Can I cancel or change my order?
    Send an email to usa@luckyjohn.info with your order number and account information. Please indicate whether you’d like to cancel or change your order.
  • How can I pay for my order??
    We accept all major credit cards.
  • What do I do if my discount code isn’t working??
    Double check to make sure you have everything correct. If you still have issues, send an email to usa@luckyjohn.info with your issues.
  • Where are the products shipped from?
    The products are shipped from our distribution center in Bloomington, Minnesota.
  • How long will it take to receive my order?
    Most orders will ship within 2-3 days of receipt. You can expect to receive your order within 7-10 business days.
  • What do I do if my order is damaged?
    Send an email to usa@luckyjohn.info with your order number and account information. Please send photos and indicate what product is damaged and we will replace it promptly.
  • Where can I find product sizing information?
    Product sizing information is available on the website footer under resources 
  • What is the warranty on Norfin products?
    All Norfin products carry a one year manufacturer warranty. If your product has a defect, please send an email with your purchase details & receipt to usa@luckyjohn.info.
  • Did not find what you where looking for?
    Send us and email to usa@luckyjohn.info with your questions and we will be happy to reply as soon as we can. Also feel free to reach out to us via our Facebook pages!!