All orders can be returned or exchanged within 30 days from the date of purchase.
How do I return/exchange my order?
Send an email to usa@luckyjohn.info with your order number and account information. Please indicate whether you’d like to return or exchange your item.
Can I cancel or change my order?
Send an email to usa@luckyjohn.info with your order number and account information. Please indicate whether you’d like to cancel or change your order.
How can I pay for my order??
We accept all major credit cards.
What do I do if my discount code isn’t working??
Double check to make sure you have everything correct. If you still have issues, send an email to usa@luckyjohn.info with your issues.
Where are the products shipped from?
The products are shipped from our distribution center in Bloomington, Minnesota.
How long will it take to receive my order?
Most orders will ship within 2-3 days of receipt. You can expect to receive your order within 7-10 business days.
What do I do if my order is damaged?
Send an email to usa@luckyjohn.info with your order number and account information. Please send photos and indicate what product is damaged and we will replace it promptly.
Where can I find product sizing information?
Product sizing information is available on the website footer under resources
What is the warranty on Norfin products?
All Norfin products carry a one year manufacturer warranty. If your product has a defect, please send an email with your purchase details & receipt to usa@luckyjohn.info.
Did not find what you where looking for?
Send us and email to usa@luckyjohn.info with your questions and we will be happy to reply as soon as we can. Also feel free to reach out to us via our Facebook pages!!
